Last updated: October 1, 2026
Every BirkinMaster bag is handmade to order, so our returns process is personal rather than automated. If anything about your order concerns you, contact us first at BirkinMaster@gmail.com — most issues are solved quickly by message.
What if something is wrong with my bag?
Contact us within 7 days of delivery with your order details and clear photos of the issue. If the item arrives damaged, defective, or materially different from what was confirmed (wrong model, size, leather, color or hardware), we will make it right — by repair guidance, replacement or refund, depending on the case.
How do pre-shipment photos protect me?
Before your bag ships, you can request photos of your actual item. Approving those photos confirms the model, color, hardware and overall workmanship you will receive, which prevents most disputes before they happen. We strongly recommend requesting them when confirming your order.
Can I return a bag simply because I changed my mind?
Because each bag is produced by hand to your confirmed specification, we cannot accept change-of-mind returns once production has started. If you change your mind before production begins, contact us as soon as possible — we will cancel and refund the order in full through the original payment method.
How are refunds paid?
Approved refunds are issued through the original payment method (Wise, bank transfer or PayPal). Processing time depends on the provider, typically 5–10 business days after we confirm the refund.
What about customs seizures or import issues?
We take responsibility for customs risk. If a shipment is held or seized by your local customs, just contact us — we will arrange a reshipment for you. Tell us what happened and share any official notice you received; you do not need to deal with customs yourself.
How to start a return or refund request
- Email BirkinMaster@gmail.com within 7 days of delivery.
- Include your order details, the reason, and photos of the item and packaging.
- Wait for our confirmation and instructions before sending anything back — items returned without prior confirmation cannot be processed.